Once our shipping department receives your order, it will be processed and shipped within 48 hours of receipt of your order form. Tracking information will be emailed to you. Since all products are shipped from USA, you should receive their order within 5-7 days of order date.


Orders Shipped Outside The United States

International business is a key area of growth for Sterling and Charm, however shipping costs do not include custom fees.

For most countries there will be import duties or fees the recipient is charged by the shipping company or their country's customs agency. If the order is large, you can almost guarantee a fee. The recipient, NOT Sterling and Charm, is responsible for these and for any delivery delays associated with such fees. We cannot provide an estimate on how much this may be, as the shipping carriers don't provide this to us. Please contact your local tax authority for information about importing fashion jewelry products.

While the shipping carrier sometimes notifies us that packages are being held for duties and taxes, you are responsible for arranging payment so don't rely on us to take care of this.

If you have any questions about international shipping options please do not hesitate to contact us at

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